The right responder. Every incident. Every time.

Effective incident response starts with knowing who is responsible, who is available, and what happens when an alert requires immediate attention. Scrubbe On-Call brings scheduling, responder availability, intelligent paging, and escalation management into one operational environment.

Request a demo Explore on-call capabilities

From routine alerts to critical production failures, Scrubbe keeps response ownership clear and escalation paths accountable.

Built for modern engineering operations

On-call is more than a rotation schedule

Traditional on-call management focuses on assigning engineers to shifts and notifying them when something breaks. But effective incident response requires more than a name on a schedule.

AvailabilityWhether responders are actually available.

DeliveryWhether an alert has been delivered.

OwnershipWho has acknowledged it.

FallbackWhat happens when the initial response fails.

Scrubbe connects these responsibilities into a coordinated operational process. Scheduling, coverage management, incident notifications, escalation policies, and autonomous investigation work together to help teams maintain response readiness across services, environments, and time zones.

Platform capabilities

Everything your team needs to stay response-ready

Human + agent

Human & autonomous agent coordination

Bring autonomous incident response agents into the same operational context as human responders. Agents can support investigation and decision-making while execution authority remains governed by organizational policies and human approval requirements.

Includes: Agents and human responders in one operational context

Independent agent investigation
Shared incident context
Policy-governed execution
Human approval checkpoints
Verifiable remediation outcomes

Real-time responder visibility

Know who is currently on call, who is next, and which teams are responsible for each service. A centralized coverage view gives engineers and incident coordinators immediate access to responder assignments without searching across multiple tools.

On-call scheduling & rotations

Create and manage responder schedules across engineering teams, services, and geographical locations. Configure primary and secondary assignments, recurring rotations, shift durations, and temporary overrides while maintaining visibility into upcoming responsibilities.

Intelligent paging & notifications

Route incident notifications to the appropriate responders based on schedules, escalation configurations, and incident severity. Track notification delivery and acknowledgement states to understand whether the responsible person has received and accepted the incident.

Escalation policies

Define structured escalation paths that determine what happens when an incident remains unacknowledged. Configure responder sequences, waiting periods, and fallback assignments so that incidents do not depend on a single individual's availability.

Coverage management & shift overrides

Identify coverage gaps, manage temporary replacements, and accommodate changes in engineer availability. Teams can adjust assignments while retaining a clear record of who was responsible during a given period.

Operational visibility

Know who owns the response before an incident happens

When production systems fail, engineering teams should not spend valuable time determining who is responsible.

Scrubbe provides a unified view of active and upcoming on-call assignments, allowing teams to understand current coverage across their infrastructure and services. Primary responders, secondary responders, and scheduled replacements are presented alongside coverage status and shift timelines.

By bringing this information into one place, Scrubbe makes operational ownership visible before an incident occurs and throughout the response process.

Coverage · all teams1 gap in the next 24h

Team · service

16:0020:0000:0004:0008:0012:0016:00

Now

Payments platformcheckout-api, payments-gateway · London

Jae Park

Amara Okafor

Lena Fischer

Nia Bello

Tom Reilly

Jae Park

AOAmara OkaforNext at 08:00, Lena

Identityauth-service, token-broker · Lagos

Ada Eze

Chidi Nwosu

Ada Eze

Femi Ade

Chidi Nwosu

CNChidi NwosuNext at 07:00, Ada

Data infrastructureorders-db, event-stream · New York

Priya Shah

Marcus Hill

Priya Shah

Dan Ortiz

Marcus Hill

Gap

MHMarcus HillGap from 04:00 UTC

Edge networkcdn-edge, api-gateway · Singapore

Ravi Menon

Wei Lin

Ravi Menon

Siti Rahman

Wei Lin

RMRavi MenonNext at 00:00, Wei

Current and next responder visibility
Team-based coverage timelines
Primary and secondary assignments
Time-zone-aware scheduling
Coverage gap detection

Why Scrubbe On-Call

Less coordination overhead. Greater response confidence.

Clear ownershipUnderstand who is responsible for each service and incident.

Continuous coverageIdentify scheduling gaps and maintain responder availability.

Structured escalationReduce uncertainty when initial notifications go unanswered.

Faster coordinationBring schedules, paging, and incident context into one environment.

Operational transparencyTrack acknowledgements, responder assignments, and escalation activity.

Governed autonomyCoordinate agent-assisted response with human oversight and policy controls.

From alert to coordinated response

Every alert reaches someone who can respond

Incident delivery

Every alert needs a clear path to acknowledgement

An alert is only useful when it reaches someone who can respond.

Scrubbe connects incident notifications with responder schedules and escalation policies, making it possible to track how an incident moves from initial notification to acknowledgement.

When the assigned responder is unavailable or does not acknowledge an alert within the configured period, escalation policies determine the next responsible party.

This structured process helps reduce uncertainty during critical incidents and gives teams visibility into the notification and escalation history.

Schedule-aware paging
Delivery and acknowledgement tracking
Configured escalation periods
Notification and escalation history

Human + agent operations

Human responders and autonomous agents. One coordinated response.

Modern incident response increasingly involves both engineering teams and autonomous systems.

The challenge is ensuring these participants operate with clear responsibilities, appropriate authority, and shared incident context. While human responders retain operational oversight, agents can investigate signals, examine infrastructure changes, correlate evidence, and recommend corrective actions.

Where organizational policies permit, approved actions can proceed within defined execution boundaries. Decisions requiring human authorization remain subject to the appropriate approval checkpoints.

The result is an incident response process in which engineers and autonomous agents contribute to the same operational objective without sacrificing accountability.

Independent agent investigation
Shared incident context
Policy-governed execution
Human approval checkpoints
Verifiable remediation outcomes

Scheduling & roster management

Flexible scheduling for distributed engineering teams

Engineering teams operate across different locations, time zones, and working arrangements. Their on-call schedules need to accommodate these differences without introducing unnecessary administrative complexity.

Scrubbe enables teams to configure rotations, assign responders, manage shift changes, and maintain clear coverage across operational environments. Whether coordinating a small platform team or multiple engineering groups responsible for production services, organizations can manage their responder schedules from a shared interface.

The scheduling experience supports both immediate operational decisions and forward planning, helping teams understand not only who is responsible today but how coverage will change over time.

RosterWeek of 2 Nov 2026

London

Mon2

Tue3

Wed4 · today

Thu5

Fri6

Sat7

Sun8

Primary · day

JPJae08:00–20:00

LFLena08:00–20:00

JPJae08:00–20:00

Primary · night

AOAmara20:00–08:00

NBNiaCovers Amara

AOAmara20:00–08:00

TRTom20:00–08:00

Secondary

TRTom24h

NBNia24h

PrimarySecondaryShift override

Enterprise governance

Operational accountability at every stage

On-call management is part of an organization's operational control framework. Every assignment, escalation, acknowledgement, and intervention contributes to understanding how production incidents are handled.

Scrubbe provides visibility into responder responsibilities and incident delivery activity, supporting the operational records teams need to review response decisions and investigate delays.

Combined with Scrubbe's Intelligent Control Plane, autonomous incident response can be governed by organizational policies, execution boundaries, and approval requirements.

This approach helps engineering organizations introduce greater automation while preserving human oversight and operational accountability.

Organizational policiesWho and what may act, by service and severity

Execution boundariesWhere approved actions are allowed to run

Approval requirementsWhich decisions need a named human

Response recordsEvery page, acknowledgement and handover

Connected incident operations

One platform. From on-call readiness to incident resolution.

On-call management should not operate independently from the systems responsible for detecting, investigating, and resolving production failures.

Scrubbe connects responder coordination with the broader incident response lifecycle, bringing operational ownership closer to the evidence, decisions, and actions involved in restoring service.

Through Scrubbe's incident response capabilities, engineering teams can move from initial notification into investigation, diagnosis, governed remediation, verification, and post-incident learning without treating each stage as an isolated process.

This creates a more consistent approach to production operations, where human responsibility and autonomous execution are connected through a shared control environment.

Get started with Scrubbe

Make every incident response accountable.

Your engineering team needs more than an on-call calendar. Bring scheduling, responder coordination, intelligent escalation, and governed autonomous incident response into one operational environment.

Discover how Scrubbe can help your organization build a more coordinated, transparent, and reliable incident response process.

Request a demo Explore Scrubbe

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